Refund policy

Last updated: May 19, 2026

At Watershed, every piece is crafted to move with you — and we want you to feel completely confident in your purchase. If something isn't right, we're here to make it easy.

1. Returns & Exchanges

You have 30 days from the date of delivery to return or exchange eligible items. To qualify, items must be:

Unworn and unwashed;
In their original condition with all tags attached;
Free from signs of use, odor, or alteration.

Exchanges

Your first exchange is complimentary. If you'd like a different size or color, contact us at hello@watershedwear.com and we'll guide you through the process. Subsequent exchanges may be subject to standard return shipping costs.

Returns

To initiate a return, please contact us at hello@watershedwear.com with your order number and reason for return. Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method.

Please note: The 30-day return and exchange window begins on the date your order is delivered, as confirmed by your tracking information.

2. Manufacturing Defects

We stand behind the quality of every piece. If you discover a manufacturing defect within 30 days of delivery, contact us at hello@watershedwear.com with:

Your order number;
A brief description of the defect;
Clear photos of the affected area.

We'll arrange a replacement or full refund — no questions asked. Normal wear and tear, damage caused by improper care, or items modified after purchase are not covered under this policy.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

Items returned after the 30-day window;
Items that show signs of wear, washing, or alteration;
Items without original tags or packaging;
Final sale or clearly marked non-returnable items.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card provider, it may take additional time for the credit to appear on your statement.

We reserve the right to decline a refund if the returned item does not meet our return conditions.

5. Contact

For any return, exchange, or refund inquiry, our team is available Monday to Friday during New York business hours.

Watershed — Customer Care Email: hello@watershedwear.com
Monday – Friday, New York business hours